At mtown88, your privacy is not merely a legal obligation — it is a responsibility we take seriously every day. This document clearly explains how we collect, use, store, and protect your personal information so you can play with peace of mind and confidence.
Our Privacy Commitment
We invest in cutting-edge security infrastructure to ensure every piece of your information is protected to the highest industry standards.
All data transmitted between your device and mtown88's servers is protected by 256-bit SSL encryption — the same technology used by leading banking institutions worldwide.
Your personal information is stored in multi-layered data centers with strict physical and digital access controls. Only authorized personnel are permitted to access sensitive data.
You have full control over your account — from privacy settings and two-factor authentication to submitting a complete data deletion request whenever you choose.
Mtown88 has never sold, rented, or traded members' personal information to any third party for commercial or marketing purposes, and never will.
Our security team monitors systems around the clock to detect any suspicious activity and respond promptly before it affects your data.
The mtown88 privacy policy fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international standards for the management of users' personal information.
Mtown88 is an online entertainment platform operating in Malaysia, offering a wide range of games including slots, fish shooting, live games, and sports betting. We understand that our members' trust depends not only on the quality of our games, but also on how we handle their personal information.
This Privacy Policy explains our practices regarding the collection, use, storage, and disclosure of personal information you provide when registering, using the platform, or interacting with any mtown88 service. This document is written in clear, plain language so every member knows exactly what happens to their data.
By registering or continuing to use the mtown88 platform, you agree to the terms set out in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request the deletion of your account and data.
This Privacy Policy should be read together with the mtown88 Terms and Conditions. Together, these documents form the complete agreement between you as a member and mtown88 as the platform operator.
We only collect information that is genuinely necessary to provide you with a safe, responsible, and high-quality service. Data is collected directly from you as well as automatically through your use of the platform.
| Data Category | Example Information | Collection Method |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad number, photo | Registration form & KYC process |
| Contact Information | Phone number, email address, residential address | Account Registration |
| Financial Data | Bank account number, transaction records, payment methods | Deposits, withdrawals & KYC verification |
| Technical Data | IP address, browser type, device OS, device ID | Automatically during platform use |
| Activity Data | Game history, betting records, game preferences | Automatically during gameplay |
| Communication Data | Customer support chat records, inquiry emails | Interactions with the support team |
We do not collect data beyond what is necessary to deliver our services. Any requests for additional data will be accompanied by an explanation of their purpose, and you have the right to decline, though this may limit access to certain platform features.
Every piece of data we collect has a clear and legitimate purpose. We do not use your information for any purpose beyond the scope stated below without first obtaining your additional consent.
The legal bases we rely on to process your data include: performance of a contract with you, compliance with legal obligations, legitimate business interests (such as fraud prevention), and, in certain cases, your explicit consent.
Mtown88 does not sell or rent members' personal information to any third party. However, there are limited situations where we may need to share certain information with trusted service partners to ensure smooth platform operations.
All third parties that receive mtown88 member data are bound by strict confidentiality agreements and are only permitted to use that data for agreed purposes. They are not permitted to use your data for their own marketing purposes.
Your data security is mtown88's top priority. We implement multiple layers of technical and operational protection to keep your information safe from unauthorized access, loss, destruction, or accidental disclosure.
Your data is retained for as long as necessary to fulfil the purpose of collection and to meet legal obligations. Financial transaction records are typically kept for seven (7) years in accordance with Malaysian legal requirements, while active account data is retained for the lifetime of your account plus the applicable legal period.
In the event of any security incident involving your data, mtown88 is committed to notifying you within 72 hours of becoming aware of the incident, in line with international best practices in data incident management.
Mtown88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. They help us recognize you, remember your preferences, and ensure the platform functions properly.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality or your experience on the mtown88 platform. Please note that disabling essential cookies will prevent you from logging in to your account.
As an mtown88 member and data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding the personal information we hold about you. We fully respect these rights and will process any requests from you promptly.
To exercise any of the rights above, please contact our privacy team by email at [email protected], clearly stating your request. We may need to verify your identity before processing any data-related requests.
The mtown88 platform is exclusively for adults aged 18 and above. We do not knowingly collect or process personal information from minors. If we discover that we have inadvertently collected data from individuals under 18, we will take immediate steps to delete that data and close the associated account.
Parents or guardians who believe their child has registered on our platform without their knowledge are urged to contact our support team immediately. We will address the matter with the highest priority and ensure the child's data is completely deleted.
The mtown88 platform may contain references or information relating to third-party service providers such as game providers or payment providers. mtown88 is not responsible for the privacy practices or content of any such external entities.
We recommend that you read the privacy policy of each service provider you use separately. The mtown88 Privacy Policy applies only to your direct interactions with our platform and services.
Mtown88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or platform enhancements. Any significant amendments will be communicated to you via in-platform notification or email at least seven (7) days before taking effect.
The "Last Updated" date at the top of this document indicates when this Privacy Policy was last reviewed. We encourage you to check this page periodically to stay informed about how we protect your personal information. Continued use of the platform after any amendments constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the mtown88 privacy team is here to help. We are committed to responding to every enquiry thoroughly and within a reasonable timeframe.
mtown88 Privacy Officer
Email: [email protected]
Response times: Within 2 business days for general privacy inquiries; 21 business days for formal data access requests.
For urgent matters related to account security or suspected unauthorized data disclosure, please contact our customer support team, available 24 hours a day, 7 days a week via the platform's live chat.
Your data is protected, your privacy is respected. Now it's time to enjoy the best gaming experience alongside over one million mtown88 members across Malaysia.